1) What is your quotation service?
We will send you our official quotation sheet within 24 hours, If your part are special, we will send you email to let you know our feedback, but will not over 48 hours.
2) Can you supply sample or prototype service?
Yes, we can make sample or prototype for customers, for the cost it depends on the parts situation, if the parts complicated or need Jig or tool to finish, we will charge some cost, but just for basic cost
3) How about you minimum order?
Diode Machining never give up order because small qty, since our principle is to make our customer to be satisfied and to be life long business partner.
4) Do you supply delivery service
Yes, we can, if you require we supply you the delivery services, we will quote you delivery costs strictly according to delivery terms. We have good relationships with shipping companies. We usually ship the products by sea via our agents; we can ship the products to any destination points of the world.
5) How we arrange payment?
Most American customer would like to use Paypal to pay us, we would like to use this for payment, since it is easy for you, but we need to share 2% Paypal charge.
Meanwhile, we also hope you can pay us by T/T: Telegraphic Transfer (wire transfer); L/C At Sight: Letter of Credit.
Payment terms: TT 30% in advance, 70% balance against B/L
6) How soon we can get the shipment?
We will arrange production since the order and payment be confirmed, we will take 15 - 20 days to arrange production, book shipping will take less than 7 days. Delivery time depend on the destination port.
7) Can you provide urgent order service?
Yes, we help a lot of customer to deal with their urgent requirements, when you need this service, pls send email to firstname.lastname@example.org, he will handle your order requirements, and replied you within 24 hours.
8) What is your urgent order service?
If the order only for day time working need 15 days finish, we promise customer 7 days to be delivery, then your order will be put on our priority to manufactory
9) What is cost for urgent order service?
Diode Machining follow countries policy to our every workers, when the urgent order service be provided, we need our workers to working on the night, so we will pay double salary for our workers, for the extra charges, it depends on our customer and products, most of urgent service for our old customer is free, for generally cost, we will be mark up 30% for your total payment, if you choose this urgent order service.
10) How to arrange shipping insurance?
We can arrange shipping insurance for you. Insurance for transportation and installation is highly recommended.
11) Warranty Terms
The warranty period on all parts are 2000 hours or 12 months. Parts will be repaired or replaced subject to fair wear & tear and correct use for their intended purpose.
12) How to place an order?
Since DM use a lot of system to support work, so we need your fully information including your company name, phone No, contact person, and your official order, pls send your order to email@example.com or firstname.lastname@example.org, we can handle it
US customer will need provide IRS#, EIN#, SSN# No, since American new customs policy need us to do ISF application before shipment.
13) If I have never to do business with China or international, Diode Machining can provide us what kind of service, in order to support us to be smoothly to get what we order?,
Diode Machining technology has run business in US market more than 10 years, we can easily to handle a customer’s requirements for import, we can provide the service as below, arrange shipment by our agent